Challenge
SBA’s security team was operating in a fragmented SOC ecosystem that couldn’t keep pace with its rapidly expanding global infrastructure. The team struggled with excessive false positives, limited hybrid visibility, and high manual investigation overhead—leaving too little time to strengthen defenses.
Solution
SBA deployed the Deepwatch Guardian MDR Platform™ to integrate tightly with existing workflows and elevate SOC maturity. With full MITRE ATT&CK alignment, bidirectional ticketing, proactive detection tuning, and high-fidelity reporting, Deepwatch became an extension of SBA’s security team—driving measurable operational improvement.
Results
SBA achieved a more resilient and efficient security operation, with zero incidents requiring declaration over two years, significant false-positive reduction, and substantial time savings through automated workflows. Their Security Index reached 9.64, outperforming industry and customer averages. Deepwatch MDR also contributed to lower cyber insurance premiums through demonstrable detection maturity and ransomware readiness.
Deepwatch has become an extension of our team. The level of collaboration and technical depth they bring to our security operations is second to none.”
— Ryan Hay, Director, IT Security & Compliance, SBA Communications