Extensive experience across our team has led us to an important realization too often overlooked: each organization has unique aspects and requirements for its cyber solutions. No team is exactly the same and your threats aren’t either. We developed the Squad Delivery Model to foster collaborative, high touch, tailored services that meet your specific needs and requirements. You work with the same people, all the time. Why work with just anyone when you can work with your Squad?
Most MSS and MDR providers support a broad range of security technologies and point solutions. This jack of all trades, master of none approach results in unfiltered alerts and overload for your team with nominal value add. Tailored services are virtually nonexistent. These providers say they’re an extension of your team, but the results say otherwise. We developed the Squad Delivery Model precisely for that reason. Find out why customers choose deepwatch and never look back.
Customers are at the core of everything we do. We assign a team of seasoned security experts to each organization. These security experts are named resources for each customer, fostering strong relationships between teams so you know exactly who to call, and who you will be collaborating with.
Roles & Responsibilities
Squad Leader
An information security professional with extensive experience who oversees daily operations and has primary responsibility for the squad’s performance and customer satisfaction.
Customer Success Manager
The customer success manager proactively orchestrates the customer’s journey to ensure all needs are met. The customer success manager works closely with customers to ensure any issues are quickly resolved and that their security maturity grows along with their internal capabilities and security needs.
Security Analyst
The analyst monitors and alerts on security events 24×7 in five regularly defined shifts during the week. The security analyst most often interacts directly with the customer.
Threat Hunter
The threat hunter investigates, identifies and reports on threats and patterns. Threat hunters require knowledge of adversarial behavior in each customer’s daily work patterns. Threat hunters also develop threat profiles from deepwatch data, our threat intelligence platform, publicly available intelligence and customer provided information.
Squad Support Services
These address the many service related modifications and updates that occur in daily operations. These engineers, solutions specialists and other cybersecurity experts ensure that the deepwatch platform and integrated systems meet uptime requirements, are patched regularly and are updated with the latest content and feature updates.
